For stationery items, please allow 1-2 working days for your order to be shipped. For personalised items, this take be longer during busy periods (November - February).

Please contact us prior to purchasing if you have a specific date you would like to receive your order by and we will do our best to accommodate this.

All orders are shipped with Royal Mail 2nd class (unless otherwise stated), which is not a fully tracked service. For other delivery options, including tracked services, please select your preference at the checkout.

Next Day delivery upgrades are available at the checkout. Please note, this is only available from Monday - Thursday.

International orders are sent via Royal Mail Tracked & Signed. Tracking information will be supplied in your dispatch email.


If you're not quite happy with your order, feel free to send us a message so we can arrange a return. A full refund will be issued upon delivery of the item back to us. Please note, funds may take up to 3 working days to appear back in your bank account.

Please note, we can not accept returns on personalised items, or correct customer errors if inputed incorrectly on your order.


When personalisation is an option, you will notice a "personalisation" box above the "add to cart" button on the product details.

Please enter your customisation exactly how you would like it to appear, case sensitive. Please be sure this is correct before submitting your order.

Gift messages or personalised gift tags can be added to any order. Just leave us your message in the "order notes" section. This can be found on the cart page, located when clicking on the cart icon in the top right hand side of the page.