Shipping
Orders are shipped via Royal Mail unless otherwise stated. Standard shipping is sent via 2nd Class untracked, with Tracked 48 (2-day shipping) and next-day shipping options available at checkout. Free standard shipping is available on orders over £30; otherwise, a flat shipping rate applies. Please enter your address at checkout to see shipping prices.
Please note: shipping time is separate from processing time, which is the time it takes to make and pack your order before shipment.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the email receipt or proof of purchase.
Please note: personalised items are not returnable. A refund can only be issued if the product is faulty.
To start a return, you can contact us at hello@aimstudio.co. The customer is responsible for all return shipping costs, and the original postage cost will not be refunded.
Where is AIM Studio Co stationery designed and made?
AIM Studio Co products are designed by me, (Mia) in-house, from our Northamptonshire studio. All paper goods are then printed and made in the UK wherever possible, helping us maintain consistent quality while supporting British manufacturing.
The exceptions are our planner sticker sheets and wooden display holders, which are produced by carefully selected specialist suppliers.
What paper do you use?
AIM Studio Co's paper goods are produced using carefully selected paper stocks chosen for their quality, appearance and suitability for writing. Many products use FSC-certified paper, meaning the material comes from responsibly managed forests and other controlled sources.
In-depth material details are included on individual product pages.
How quickly will my order be dispatched?
Current processing times are displayed in the announcement bar and on relevant product pages.
In most cases, this is between 1-3 working days, however, please allow up to 5 working days during busy periods from November - January.
Please keep in mind that personalised and made-to-order products may require additional preparation time before dispatch.
You will receive a confirmation email when your order has been sent.
Do you ship internationally?
Yes, international delivery is available to selected countries. Shipping options, estimated delivery times and costs will be calculated at checkout based on your location.
International customers may be responsible for local customs charges or import taxes.
Can I send an order directly as a gift?
Yes. You can enter the recipient’s address at checkout.
Selected products may also have gift packaging or personalisation options available on their product pages.
To add a gift note to the order, please use the "order notes" section, which can be found in your cart.
Can I personalise my stationery?
Selected products can be personalised with a name, initials, date or short message. Available personalisation options and character limits are shown on each product page.
Please check all spelling carefully before placing your order, as personalised items are created specifically for you and cannot be returned or refunded if incorrectly spelt.